To obtain after hours support, your site must be under a current Service
Support Agreement (SSA) or Enhanced Software Support Agreement (ESSA). All
current agreements have been provided with instructions and a unique site id
number which provides access into the after hours queue.
The after hours service option is only for “emergency service”. “Emergency
service” is defined as: “Your system is down and/or people are locked out
of the building.”
If you do not have an after hours SSA or ESSA agreement, please call
technical support @ 1-800-323-4576 during normal business support hours Monday
through Friday 7:00 AM CST to 7:00 PM CST excluding holidays.
Inquiries on how to obtain a Service Support Agreement can also be provided
by your Inside Sales Representative @ 1-866-203-4866.
If you would like to email HIS technical support, please send it to: HISsupport@honeywell.com. Your email will be
answered within 1 business day.